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Client Implementation Project Manager

  • Location: Madison, Wisconsin
  • Type: Direct Hire
  • Job #2640

Client Implementation Project Manager


VEDA helps patients get the care they need by untangling complex data management problems using advanced scientific approaches and in-depth collaboration. Our technology reflects what our people provide: quality without ego, honesty backed by science, and warmth in an industry not known for having much heat.


Ready to build the future with us? VEDA is looking for sharp-minded do-gooders who share our values:



Working together to identify solutions to current problems



Actively listening, sharing and holding space for new ideas, perspectives and people



Doing the right thing, honestly and transparently.



Displaying passion and perseverance to achieve our goals.


Benefits offered by VEDA:


VEDA is made up of talented professionals that are driven to do meaningful work to change healthcare from the inside out. We are also friends, parents, partners and caregivers. VEDA’s benefits reflect our values—we offer fully paid, low or no-deductible medical, dental and vision insurance for our employees and their families. We ensure that employees can take time off to recharge and have flexibility to care for themselves and their families.


The Client Implementation Project Manager Role

The Client Implementation Project Manager will work with VEDA’s Customer Success and Product Owners to develop the strategy and detailed project plan, for the effective implementation of VEDA’s automation products. This will involve working with internal and external stakeholders to analyze requirements, create specifications, build, test, and implement VEDA’s automation solutions.


About the Position

  • We operate in a fast-paced, high growth environment, where you will be a key member in the implementation and onboarding process for our customers. You will be managing a variety of tasks while being the SME on VEDA’s capabilities, including but not limited to facilitating all customer-facing implementation meetings, capturing, defining and analyzing business requirements, testing configuration builds, and training clients on usage of the VEDA automation platform to ensure a successful adoption and product launch.
  • Assemble and coordinate cross-functional teams throughout the implementation process to develop and implement projects on-time by effectively creating and managing timeline and budget for each implementation task; managing, reporting and mitigating risks and escalating issues when necessary to stakeholders and/or teams.
  • Develop, monitor, and report Key Performance Indicators (KPI) for implementations and identifying customer satisfaction during the onboarding process.
  • Effectively and efficiently work in a matrix management organization where this role has primary responsibility for project success, while relying on a team who are not directly reporting resources.


About You

  • You’re a self-starter who has the Ability to effectively interface with all levels of a healthcare organization (C-suite, clinical, administrative, etc.).
  • You love putting the pieces together and keeping things in-line and on-time; driving efficiency within your project management skillset; including coordination, communication and adherence to timelines and budget goals, prioritization, and troubleshooting.
  • Leverage your strong interpersonal communication skills to collaborate and work cooperatively with team members and external clients to provide support and identify customer needs.
  • You thrive on operating in a fast-paced environment, managing multiple projects, monitoring, and reporting progress, and exceeding client expectations through your strong time management skills and action orientation.
  • You’re a person who presents a high degree of maturity, honesty, trust, sophistication, and integrity and cultivates these qualities in others.
  • You’re energetic, organized, detail-oriented, flexible, positive, a problem solver, possess excellent communication and relationship-building skills, and be able to adjust to the changing demands of the job.
  • You thrive in a fast-paced environment, perform well under pressure, have strong judgement skills, and can handle multiple tasks and the ability to work within deadlines



General Characteristics


  • Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
  • Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values.
  • Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organizational goals and values; benefits organization through outside activities.
  • Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
  • Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
  • Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; successfully deals with frequent change, delays, or unexpected events.


Skills You Might Have


  • 3+ years’ experience as a healthcare project manager, with experience in a customer-facing healthcare IT role
  • Excellent interpersonal, written and verbal communication skills, with a strong friendliness and positive disposition
  • Demonstrated track record of successfully managing large-scale implementations and working with external customer teams in a fast-paced environment
  • Thorough attention to detail
  • Tech Savvy and may have experience working with G Suite, Microsoft Suite and Mac iWork programs, and preferred (but if you’re a fast learner, that’s ok, too!)
  • Ability to work with ambiguity is a MUST
  • Good judgment in managing focus, juggling multiple priorities and knowing when to escalate
  • Team oriented and willingness to assist wherever needed
  • Comfortable with change (startups aren’t a place where there’s a status quo)




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