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Community Engagement Manager - Kansas City

  • Location: Kansas City, Missouri
  • Type: Direct Hire
  • Job #2106

Our mission driven partner is looking for a tech-savvy Community Engagement Manager in the Kansas City, MO area. The CEM team builds and supports relationships with social care providers and community based organizations (CBOs) by engaging with them on their terms, listening to their needs, and partnering with them to ensure those in need and helping professionals find and connect to their services with dignity and ease. If you have a passion for community based organizations, have an established network in the Kansas City area and are tech-savvy, apply today!

What You'll Do:

    • Establish and grow relationships with a large number of nonprofit and other community organizations in a regional area with the end goal of increasing nonprofit usage of the company platform and tools
    • Train community based organizations and customer teams on how to use the suite of tools
    • Lead the discovery of various CBO systems of record, and in conjunction with the Partnerships team, explore potential integrations and partnerships
    • Manage client and project communications – be a leader driving the community engagement portions of the project plan, working collaboratively with Customer Success Managers and sharing best practices of how customers can mobilize community engagement and build CBO relationships in their communities
    • Develop & maintain relationships with key customer contacts assigned to support community engagement efforts
    • Advocate for the ongoing needs and goals of CBOs internally – gathering feedback and understanding both how to meet them where they are and also how to help get them where they want to go
    • Take ownership of technical issues, responding in a timely manner, and working with cross-functional teams to document problem resolution steps
    • Collaborate with the rest of the Community Engagement team to build a thriving department and foster the overall success of the company and the people we serve

What You'll Bring:

    • BS/BA degree or equivalent
    • 3-5 years’ experience working in or with non-profits and/or government programs
    • Experience with adult learning techniques and best practices; software training experience a plus
    • Experience with technology and able to learn new technologies quickly; familiar with SaaS application support requirements
    • Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization including the C-suite
    • Ability to work with minimal direction to achieve goals
    • Team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations
    • Ability to travel to some customer locations
    • Interest in social determinants, organizational innovation, social enterprise, healthcare, community organizations, governmental groups

Traits and Experiences That Will Help You Thrive:

    • Understand Non-profit and/or Government Programs: You understand the ins and outs of programs for individuals in need, and you have a sense for what the motivations and values are for different direct service providing organizations
    • Empathetic, Good Listener:  You recognize that our customers and CBOs  have a lot on their plates. You are a good listener, and promoting our platforms is second to understanding how people view and might use the tools in their everyday work.  When our product isn’t the right solution, listening will help you understand what’s missing, and will help us make improvements
    • Consultative Leader: You’re not afraid to make prescriptive recommendations for the good of the project. You can validate questions or concerns while tactfully suggesting solutions
    • Outgoing, Yet Humble: You’re comfortable introducing yourself to strangers, speaking in front of a group who may or may not initially understand why you are there, and keeping your cool when challenges arise in the moment
    • Organized for Speed and Quality: You know how to take rough ideas and build them into flexible, fast, learning-focused processes that can be understood across teams. You think about optimizing your own tasks so that you can make space for new ideas

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