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Community Engagement Manager - Ohio

  • Location: Columbus, Ohio
  • Type: Direct Hire
  • Job #2314

Join a mission driven company that works in the technology/social care space. Our partner is looking for a Community Engagement Manager in the Ohio area to lead a high priority customer. The Community Engagement team is an integral part of fulfilling the mission: this team builds and supports relationships with social care providers and community based organizations (CBOs) by engaging with them on their terms, listening to their needs, and partnering with them to ensure those in need and helping professionals  find and connect to their services with dignity and ease. If you have a passion for social care and your community and excel at building key relationships, apply today!

What You'll Do:

  • Lead a high priority customer in developing and executing their community engagement strategy – drive  the community engagement portions of the project plan, working collaboratively with Customer Success Manager and sharing best practices of how customers can mobilize community engagement and build CBO relationships in their communities
  • Report on engagement progress regularly and use data to tell a compelling story
  • Establish and grow relationships with a large number of nonprofit and other community organizations across the state of Ohio with the end goal of increasing nonprofit usage of the suite of tools  
  • Train community based organizations and customer teams on how to use the suite of tools
  • Advocate for the ongoing needs and goals of CBOs internally – gathering feedback and understanding both how to meet them where they are and also how to help get them where they want to go
  • Take ownership of technical issues, responding in a timely manner, and working with cross-functional teams to document problem resolution steps
  • Collaborate with the rest of the Community Engagement team to build a thriving department and foster the overall success of our company and the people we serve

What You'll Bring:

  • 5-7  years’ experience working in or with non-profits,  government programs, and/or healthcare institutions
  • Experience with technology and able to learn new technologies quickly; familiar with SaaS application support requirements
  • Experience with adult learning techniques and best practices; software training experience a plus
  • Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization including the C-suite
  • Ability to work with minimal direction to achieve goals and comfort working in ambiguity  
  • Team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations
  • Ability to travel to some customer locations
  • Interest in social determinants, organizational innovation, social enterprise, healthcare, community organizations, governmental groups
  • BS/BA degree or equivalent

A Successful Candidate:

  • Understand Non-profit and/or Government Programs: You understand the ins and outs of programs for individuals in need, and you have a sense for what the motivations and values are for different direct service providing organizations
  • Empathetic, Good Listener:  You recognize that our customers and CBOs  have a lot on their plates. You are a good listener, and promoting Aunt Bertha platforms is second to understanding how people view and might use the tools in their everyday work.  When our product isn’t the right solution, listening will help you understand what’s missing, and will help us make improvements
  • Consultative Leader: You’re not afraid to make prescriptive recommendations for the good of the project. You can validate questions or concerns while tactfully suggesting solutions
  • Outgoing, Yet Humble: You’re comfortable introducing yourself to strangers, speaking in front of a group who may or may not initially understand why you are there, and keeping your cool when challenges arise in the moment
  • Organized for Speed and Quality: You know how to take rough ideas and build them into flexible, fast, learning-focused processes that can be understood across teams. You think about optimizing your own tasks so that you can make space for new ideas

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