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Consulting Engineer - Madison

  • Location: Fitchburg, Wisconsin
  • Type: Direct Hire
  • Job #3516

Carex’s partner is an IT Managed Services Provider.  They are seeking a Consulting Engineer to join their team and help deliver top-notch service to their clients.

What you’ll do:

  • Consult with management and senior level consulting engineers on technology solution decisions and provide applicable, business-oriented recommendations
  • Solve challenging technical issues through completion with senior level Consulting Engineers
  • Support and implement diverse technology environments to include the server, workstation and general IT infrastructure needs of clients
  • Support standard and industry-focused software applications
  • Generate detailed network and technical documentation
  • Present value-based technical solutions to clients
  • Provide responsive, professional and highly-personable support
  • Perform internal and client-facing administrative tasks efficiently and reliably
  • Install and maintain network hardware and software
  • Analyze and isolate issues
  • Determine network and system requirements
  • Perform network address assignment
  • Assign routing protocols and routing table configurations
  • Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches
  • Complete company provided trainings and certifications
  • Other responsibilities as assigned

What you’ll bring:

  • Minimum 4-8 years of IT consulting experience (server, workstation and network support)
  • 3+ years of in-depth system engineering experience involving server and desktop hardware, software and service solutions
  • Experience with server and desktop hardware
  • Experience with Microsoft server and desktop operating systems
  • Experience with Active Directory
  • Experience with antivirus, anti-spam and backup software solutions
  • Knowledge of switching and routing technologies
  • Knowledge of Microsoft Exchange and SQL
  • Knowledge of Microsoft O365 and Azure
  • Develop and maintain expertise in a variety of client industry concepts, practices, and procedures to provide relevant and effective client support.
  • Strong decision making skills founded on IT best practices.
  • Ability to thrive in a team-oriented environment and work seamlessly with other engineers and professional sales staff
  • Ability to work challenging technical issues through to completion
  • Ability to prioritize tasks and work on multiple tickets and/or projects simultaneously with the help of Sr Staff.
  • Excellent listening and communications skills, both verbal and written
  • Strong customer relationship skills with the ability to build positive and collaborative relationships
  • Organized, detail-oriented and self-motivated with the ability to work with limited supervision.
  • Ability to provide and maintain detailed documentation on each solution or project
  • Ability to successfully train the client on the new solution(s) implemented
  • Problem-solving abilities and ability to meet reasonable deadlines
  • Proactively identify opportunities for continuous improvement
  • Must be able to follow defined procedures and have a fine attention to detail
  • Desire to continuously develop professionally; investing time and energy to grow technical skill set and knowledge
  • Valid drivers license and access to a reliable vehicle in order to travel regularly to clients within assigned market area and occasional travel to other markets.
  • Ability to work a rotating weekend schedule in order to provide consistent client support

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