Carex’s partner is an IT Managed Services Provider. They are seeking a Consulting Engineer to join their team and help deliver top-notch service to their clients.
What you’ll do:
Consult with management and senior level consulting engineers on technology solution decisions and provide applicable, business-oriented recommendations
Solve challenging technical issues through completion with senior level Consulting Engineers
Support and implement diverse technology environments to include the server, workstation and general IT infrastructure needs of clients
Support standard and industry-focused software applications
Generate detailed network and technical documentation
Present value-based technical solutions to clients
Provide responsive, professional and highly-personable support
Perform internal and client-facing administrative tasks efficiently and reliably
Install and maintain network hardware and software
Analyze and isolate issues
Determine network and system requirements
Perform network address assignment
Assign routing protocols and routing table configurations
Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches
Complete company provided trainings and certifications
Other responsibilities as assigned
What you’ll bring:
Minimum 4-8 years of IT consulting experience (server, workstation and network support)
3+ years of in-depth system engineering experience involving server and desktop hardware, software and service solutions
Experience with server and desktop hardware
Experience with Microsoft server and desktop operating systems
Experience with Active Directory
Experience with antivirus, anti-spam and backup software solutions
Knowledge of switching and routing technologies
Knowledge of Microsoft Exchange and SQL
Knowledge of Microsoft O365 and Azure
Develop and maintain expertise in a variety of client industry concepts, practices, and procedures to provide relevant and effective client support.
Strong decision making skills founded on IT best practices.
Ability to thrive in a team-oriented environment and work seamlessly with other engineers and professional sales staff
Ability to work challenging technical issues through to completion
Ability to prioritize tasks and work on multiple tickets and/or projects simultaneously with the help of Sr Staff.
Excellent listening and communications skills, both verbal and written
Strong customer relationship skills with the ability to build positive and collaborative relationships
Organized, detail-oriented and self-motivated with the ability to work with limited supervision.
Ability to provide and maintain detailed documentation on each solution or project
Ability to successfully train the client on the new solution(s) implemented
Problem-solving abilities and ability to meet reasonable deadlines
Proactively identify opportunities for continuous improvement
Must be able to follow defined procedures and have a fine attention to detail
Desire to continuously develop professionally; investing time and energy to grow technical skill set and knowledge
Valid drivers license and access to a reliable vehicle in order to travel regularly to clients within assigned market area and occasional travel to other markets.
Ability to work a rotating weekend schedule in order to provide consistent client support
