Carex’s partner is an enterprise mobile patient communication platform for major healthcare systems,. based in Chicago Supported by real-time integration with customer systems, their cloud-based platform delivers interactive communication solutions that increase patient engagement, access, convenience, and service recovery—and ultimately drive a superior patient experience, operational efficiencies and cost savings for their clients.
They are looking for an experienced Customer Success Manager who possesses a successful track record supporting software-as-a-service (SaaS) platforms for enterprise healthcare clients. This individual must have prior experience managing large enterprise clients through multi-year contracts with successful product renewals. This candidate should be able to bring forward creative approaches to solving problems for their previous clients and how they were able to reduce (or eliminate) customer churn.
What you’ll do:
What you’ll bring:
Helpful experiences and skills: