• Location: Madison, WI
  • Type: Direct Hire
  • Job #4635

Are you an experienced Customer Success professional and have a strong background and passion for SDoH, social care and/or healthcare? Our mission-based B2B technology partner is looking for an Enterprise Customer Success Manager to join their Customer Success team. This position is in office and candidates must be located in Austin, Texas, Madison, Wisconsin, or Denver, Colorado. You will be leveraging your deep knowledge and experience in the social care space to lead the strategy, growth, and support approach for your strategic areas.  Your role will center around building lasting customer relationships with strategic accounts, providing oversight as an Executive Sponsor, leading internal process improvements, and growing team knowledge as a subject matter expert for your strategic areas. We collaborate closely with other departments and directly contribute to meeting the needs of tomorrow.  If you’re excited about taking on the challenge of leading a team with diverse and dynamic responsibilities, this is the job for you.

What You’ll Do:

  • Define, develop, document and drive our strategy within strategic focus areas, identifying opportunities for growth of our network and increasing customer adoption and success 
  • Maintain a focused portfolio of customers within your strategic area. These functions include:
    • Implementing the platform at a variety of client sites and deepening and expanding platform adoption over time
    • Managing issues, risks, and opportunities for customers within the focus area
    • Building excellent client relationships and engaging executives through quarterly reviews
    • Provide customer oversight through fulfilling the responsibilities of an Executive Sponsor for accounts aligned within the strategic area 
    • Train and directly support Account Directors and Sales Executives on differentiators around this strategic area
    • Support marketing and Partnerships efforts through speaking and attending conferences
    • Foster a culture of individual and team growth through continuous education in your strategic areas
    • Advocating for the ongoing needs and goals of the customer and industry trends internally – gathering feedback from customers and understanding both how to meet them where they are and also how to help get them where they want to go

What You’ll Bring:

  • BS/BA degree or equivalent
  • 10+ years of experience working in relative and advanced Customer Success roles
  • Excellent communication and interpersonal skills, as well as strong cross-functional relationships with other teams
  • A strong desire to drive our mission forward through strategic customer opportunities
  • Customer Success Mentor experience
  • Ability to successfully deliver constructive feedback to others 
  • Demonstrated success driving a strategic customer program forward with demonstrable outcomes 
  • Ability to travel onsite for customer meetings and conferences 
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Skilled at problem-solving, decision making, negotiations, and ability to navigate challenging situations in a professional manner
  • Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization including the C-suite
  • Must reside in one of the hub cities (Austin, TX / Denver, CO / Madison, WI) and be excited and willing to be in the office Mon-Thurs with work from home on Fridays

Salary Range: $96,768 – $120,960/year (plus bonus & equity)
If the range doesn’t align with your needs, please still apply!  Carex values transparency in all steps of the recruiting process. The range listed above is dependent on skills and experience as it relates to the role. New roles arise every day, and we want you to be the first to know when the right role pops up for you.

Carex Consulting Group is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.

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