Carex’s partner, based in Chicago, is a healthtech startup seeking an Enterprise Customer Success Manager. The Enterprise Customer Success Manager oversees the post-contract activities for their health system partners. They are responsible for effectively managing all aspects of client product delivery including but not limited to scoping and design, workflow analysis, technical setup, implementation/training, follow-up, reporting, and outcome analysis. He/she works directly with the Customer Economic Buyer to ensure that customer needs are identified and satisfied, that expectations are met and exceeded and that customers understand value delivered through the solution. He/she acts as a trusted adviser to key customer stakeholders and proactively identifies opportunities for expansion and optimization. Internally, this position contributes to the development of best practices and mentors teammates in their growth and development.
What you’ll do:
This includes but is not limited to:
Implementation & Project Management
Start Up Skills
*****Is willing to travel to on-site customer meetings for implementations and annual reviews – travel is estimated at 30%****