IT Systems Administration

• Location: Madison, Wisconsin
• Type: Contract to Hire
• Job #3666

Carex is working with a Madison area partner who is in need of a IT Systems Administrator.  The System Administrator position will focus on maintaining the internally facing systems that several hundred windows-based staff use. This position involves a dynamic work environment where any given day can include working in Active Directory, Office 365, SharePoint, Scripting, Security, and Network troubleshooting. This is a great opportunity for someone that welcomes the ability to cross IT boundaries and not be siloed into a single job function.

What you’ll do:

• Infrastructure and Systems Administration
  • Management of all Active Directory integrated systems (O365, Azure, Jira, Okta, etc.)
  • Owning and coordinating small to mid-sized technical projects and improvement initiatives.
  • Manage and administer Microsoft 365 products (SharePoint, Teams)
  • Setup and configure new user accounts, manage e-mail distribution groups, as well as create and assign permissions to appropriate applications.
  • Create and maintain complex PowerShell automation scripts ranging from on/offboarding scripts, monitoring scripts, and other temporary scripting solutions.
  • Security and License auditing (Active Directory, License auditing, file share ACLs, Office 365, etc.)

• Network Management
  • Help manage and provide technical support for network systems, including firewalls, switches, VMware, and workstations.
  • Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and prepare necessary documentation detailing actions taken.

• Cybersecurity Systems Administration             
  • Actively monitor networks, cybersecurity systems, and other notifications during and after hours.
  • Help manage and monitor Total Live Care system monitoring.
  • Help manage and monitor Arctic Wolf security operations center.

• General
  • Manage the computer imaging deployment servers (WDS, MDT)
  • Support, maintain, and troubleshoot issues on office equipment, such as printers, copy machines, and other devices.
  • Effectively handle outages and client escalations, reporting to IT leadership and sending company-wide communications in a professional and positive manner.
  • Create and/or maintain existing end-user support documents, including FAQ’s, Wiki’s, and training guides.
  • Work with vendors to ensure routine maintenance and repairs are done on IT equipment (servers, battery backups, printers, etc.).

What you’ll bring:

• Required
  • 4+ years of hands-on system administration and technical support.
  • Technical/IS/Associate’s Degree (completed or in-progress) or equivalent training in Information Systems, Computer Science or related field.
  • Demonstrated experience managing Active Directory and group policy deployments in a Windows environment.
  • Working experience managing Microsoft 365 solutions (SharePoint, Teams etc.).
  • Previous experience managing an automated workstation imaging deployment process, preferably Windows Deployment Services (WDS) and Microsoft Deployment Toolkit (MDT).
  • Strong working knowledge and familiarity in scripting languages, such as PowerShell, Bash, etc.
  • Experience with, and knowledge of, networking concepts (any certifications is a plus).
  • Strong knowledge/experience of workstation support in a Microsoft Windows environment.
  • Strong analytical and troubleshooting skills, you must be passionate about root cause analysis. “Just reboot it” is not always the answer.
  • Must be just as comfortable working in a team setting as you would be working independently.
  • Strong customer service skills.
  • Strong people skills – ability to both listen and communicate effectively.
  • Strong organizational skills and detail oriented.

• Preferred
  • Bachelor’s Degree in Information Systems, Computer Science or related field.
  • Admin experience with Jira or experience working in any ITSM tool.
  • Knowledge of Cisco Firewall configuration.
  • Knowledge of VMware Administration.
  • Experience with cybersecurity systems.