Scientific Account Manager: Home-Based in San Fran

• Location: San Francisco, California
• Type: Direct Hire
• Job #3110

Are you a Sales professional with a strong background in cellular & molecular biology? Are you looking to either move your sales career forward with a growing, global biotechnology company? This is the role for you!

Our biotech partner is seeking a Scientific Account Manager for a Home-Based role in the San Francisco area that will develop strong relationships with clients there. It's critical that you have at least a Bachelor's degree in a science field and have solid lab experience (while earning your degree or after).

This role will be remote/home-based and will require the individual live in the San Francisco area in order to regularly meet with clients at their site.

Expected starting compensation for this role is $150-165,000/yr.

A little about the team: 

We are a close knit team focused on our clients and supporting one another. Honesty, integrity, mutual respect, open communication, and advocacy are woven into our team values. Our approach is science led, to make sure we are aligning our efforts to best support our clients’ research focus, and develop long-term, consultative relationships. Our team partners closely with nearly every other area of the company, providing a new challenge and learning opportunity every day.

YOUR ROLE: As a Scientific Account Manager, you will participate in sales with primary responsibilities covering the management of both reactive and strategic (proactive) accounts. Activities can also include mentorship and participating in Branch-specific activities (Customer Touchpoints) as mutually defined with the Regional/Associate Manager. Reactive account coverage will entail providing the customer with the appropriate technical and sales help within a timely manner, whereas strategic account coverage will entail a proactive approach that will require the development of a strategic plan and building strong relationships within assigned accounts. There will also be the expectation to work with the Regional/Associate Manager to develop strategies (pricing rationale) at the account level (PDP/Contracts) and contact level (Opportunities).

CORE DUTIES:

1. Sales Behaviors:

•  Reactive Accounts: Respond to customer requests in a timely manner and leverage the appropriate overlays (Tech Serv, North America Marketing (NAM), Cust Serv, Field Support Scientist (FSS), Global Clinical Collaborations Manager (GCCM), Clinical Account Consultant (CAC), Strategic Collaborations Management Team (SCMT), Strategic Product Manager (SPM), Strategic Business Unit (SBU), Elite Access, R&D etc.) as necessary to ensure customer satisfaction. Leverage Helix where appropriate.
  • Proactive Accounts: Develop a long-term strategic plan/vision at the account level, while developing in-depth relationships at the Customer level with the main goal of identifying and partnering with KOLs. Leverage the appropriate overlays (Tech Serv, NAM, Cust Serv, FSS, GCCM, CAC, SCMT, SPM, SBU, Elite Access, R&D etc.) as necessary to ensure customer satisfaction, while striving for continued revenue growth in the long-term. Leverage and champion Helix and other channel strategies where appropriate.
  • Effectively link unique solutions to meet and exceed requirements of the customer’s business. Apply custom solutions and knowledge about unique (Custom/OEM/Elite Access products) solutions Promega can offer customers. Maintain high quality relationship with internal R&D, marketing, and operations personnel.
  • Lead the discussion with Regional/Associate Manager to develop opportunity-based pricing strategies at strategic accounts (quotes, purchasing contracts with discount schedules, freezer programs and stockroom/consignment). In conjunction with the business units, organize and conduct field-marketing activities such as workshops, focus groups and beta test programs to gain customer feedback.
  • Work with the Regional/Associate Manager to remain familiar with competitive products for the purpose of educating customers on the benefit of our partner's technology. Work with regional manager to monitor the competition and report important activities back to the company.
  • Through training and coaching, translate sales opportunities into workable and detailed action plans; demonstrate an understanding of the steps that go into a sales cycle (Funnel Management). Lay out a clear sales plan which includes specific action steps and milestones for managing the sales cycle from beginning to end. Provide completed Blue and Green sheets along with a sales call plan before meetings. 
  • Partner with Regional/Associate Manager to employ, strategic and tactical account plans for your Strategic Accounts. This would include close involvement and strong relationships with high-level procurement personnel, developing and maintaining account plans and contracts
  • Provide technical support by thorough knowledge of the product line and effective communication of applications related to the products.
  • Act as a company advocate to voice opinions and viewpoints appropriately within and outside of the organization. Takes a stand for relevant issues and delivers difficult decisions/messages when necessary.

2. Sales Tools (Outlook/CRM/PowerBI/LinkedIn/Showpad):

• Effectively communicate with customers by ensuring emails are thoughtful, proofread and professional.
• Using dashboards and CRM to maintain appropriate notes in CRM and reassign customers to their appropriate accounts when they move.
• Adhere to branch initiatives by maintaining focus on sales process and associated performance metrics.

3. Branch Initiatives:

• Customer Touchpoints: Work with appropriate overlays (SPM, SBU, SCMT, NAM, etc.) for alpha/beta testing opportunities as well as Marketing Campaigns (including webinars).
• Strategy Development: Works with the Management team on strategies that will impact the North American Branch (ex: COVID allocation teams, HT/Maxwell). This could also include being a SME based on skillset.

4. Mentorship

• Work with newer colleagues to help them with skill development and other areas of growth.

5. Continuous Improvement

• Maintain a working IDP.
• Complete Annual Assessment with Regional Manager.
• Seek out training where appropriate for your job.

6. Demonstrates inclusion through their own words and actions and is accountable for a safe workspace. Acts with kindness, curiosity and respect for others.

7. Understands and complies with ethical, legal and regulatory requirements applicable to our business.

8. Embracing and being open to incorporating our partner's 6 Emotional & Social Intelligence (ESI) core principles in daily work.

KEY QUALIFICATIONS:

1. Minimum BS or BA (M.S./Ph.D. preferred) in Life Sciences with a focus on hands-on laboratory experience in Molecular Biology, Cell Biology and/or Protein Biochemistry.

2. Minimum 4+ years of experience in a sales environment, or equivalent.

3. Strives to incorporate the Core Emotional Social Intelligence (ESI) Principles in their position (Check in with yourself, Listen with empathy, Enhance self-esteem, Look for the good, with discernment, encourage diverse perspectives and Use courage and compassion to say what needs to be said).

4. Flexible in handling change, meeting a standard of excellence, persistent in pursuing goals despite obstacles and setbacks. Self-awareness of how behaviors can affect our colleagues. Keeping disruptive emotions and impulses in check, sensing other’s feelings and perspectives to advocate and voice opinions and viewpoints appropriately within and outside our company.

5. Independently motivated and works well with others.

6. Excellent communication skills (oral/written).

7. Excellent organizational skills.

8. Strong commitment to customer service. Excellent communication, strong analytical and conflict resolution ability.

9. Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook), e-mail and the use of the Internet.

10. Must possess a valid driver's license.

If you're looking for a great opportunity apply now!

Questions? Contact Andie Veach at andie@carexscientific.com

About Us
At Carex, We Are Career Matchmakers.
Your ideal career is out there. Carex curates the best opportunities for top candidates and makes it easier for both job seekers and employers to find their ideal fit.
Carex Scientific, a division of Carex Consulting Group, works exclusively with scientists throughout the U.S. and across a spectrum of backgrounds and industries. We are Scientists placing Scientists and focus on building long-term partnerships and helping candidates find their ideal next step. At Carex, Candidates are people and fellow professionals, not metrics.

Carex is a Certified Minority-Owned & Woman-Owned Business. Carex Consulting Group is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.

To see all of our available opportunities, visit Carex at: /candidates/see-job-openings/

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