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Senior Manager, Benchtop Solutions

  • Location: Madison, Wisconsin
  • Type: Direct Hire
  • Job #2995

Our partner is looking for a Senior Manager, Benchtop Solutions that will be responsible for all lab computer solutions for the research community at large, reporting to the Director of Research Informatics. As the company rapidly grows, there is an increase in critical laboratory instrumentations that requires interfacing with their infrastructure. This critical role will ensure a compliant and fluid integration of instruments systems with their systems infrastructure. The Senior Manager will eventually lead a team that understands instrument systems, security, architecture, operating systems, network and instrument specific software. The primary goal of the team is to keep instruments functional and productive at all times.

  • The Benchtop Manager will be a main point of contact and facilitator for all instrument computer systems related activities, not including functions and operation of instruments.
  • Key responsibility will be to working with Vendors and InfoSec to integrate new instruments into Arrowhead network compliantly.
  • To manage instrument licenses and renewals.
  • To maintain and renew instrument software, servicing, calibration and updates as needed.
  • Maintain central data management software such as Labsolutions or Nugenesis in the capture, management of remote instrument control and raw data transfer.
  • To work with Information Security to maintain instrument PC patching and testing of patches as required.
  • Upgrade Instrument PCs or Windows OS as needed.
  • To work with information security to develop a segregated network environment for instruments that cannot be integrated into their network.
  • To develop an instrument inventory management system.
  • To administrate and manage users on required systems.
  • To develop instrument automation processes as necessary by user requirements and needs.
  • Apply industry level Agile Project Management and Software Development Life Cycle (SDLC) Practices to manage installations and systems.
  • To represent their company in optimally manage vendors and or consultants or service contracts as relates to instrument systems.
  • Developing new solutions towards Benchtop Management well as assisting with IS&I Digital Roadmap.
  • Support of laboratory informatics solutions integration where necessary (for example integration with Research Data Platforms).


Essential Responsibilities

  • To provide smooth instrument operations in all  research sites and Manage a team towards this goal as growth demands.
  • Build relationships with Research as well as Information Systems team to become a trusted advisor and partner.
  • Work with Research Informatics and the greater IS & Informatics team to remove roadblocks and continue its growth as a high-performing team.
  • Manage Vendors and Consultants to optimally deliver Solutions to their research team in optimizing costs and timelines for projects.
  • Lead a team as a facilitator or direct manager towards laboratory instrument issues resolutions

Management Responsibilities

Direct supervision of Benchtop Solutions team members, consultants, and vendors.

Education and Experience

Experience working with instrument systems.

Experience in Windows OS, AWS cloud instance deployments, Active Directory, Systems Security, Systems Architecture, PC Hardware interfaces, Network

Experience working in the Life Sciences industry optimal. Experience leading a team in a matrix R&D organization highly preferred. 

Experience leading Agile teams highly preferred. Systems engineering Certification a plus.

All applicants must have authorization to work in the U.S. for a company.


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