Carex is partnering with a Healthcare industry partner to hire a Revenue Cycle Management (RCM) Technical Writer responsible for developing, maintaining, and optimizing operational documentation that supports healthcare revenue cycle processes. This role will create policies, standard operating procedures (SOPs), job aids, decision trees, workflow diagrams, and training materials covering benefit verification, billing, collections, denial management, ancillary services, and cash posting. The ideal candidate brings a strong understanding of healthcare revenue cycle operations, payer guidelines, regulatory requirements, and electronic health record (EHR) systems. This position plays a critical role in improving operational efficiency, ensuring compliance, standardizing workflows, and supporting employee onboarding and ongoing training.
What You’ll Do
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Develop, maintain, and optimize SOPs, policies, work instructions, job aids, training guides, and other operational documentation.
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Document end-to-end revenue cycle workflows, including benefit verification, authorizations, billing, claims processing, denial management, accounts receivable (AR) follow-up, collections, and payment posting.
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Create clear, comprehensive process maps, flowcharts, and decision trees to illustrate workflows and support operational consistency.
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Collaborate with subject matter experts and cross-functional teams to capture, validate, and standardize revenue cycle processes.
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Support EHR and revenue cycle system implementations, enhancements, and updates by documenting workflows, system changes, and revised procedures.
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Review and update documentation to reflect changes in payer requirements, regulatory guidelines, internal policies, and operational processes.
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Ensure documentation is accurate, accessible, consistent, and aligned with organizational standards and compliance requirements.
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Identify opportunities to improve documentation processes, streamline workflows, and enhance operational efficiency.
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Support employee onboarding, knowledge transfer, and ongoing training initiatives through the development of user-friendly instructional materials.
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Maintain organized documentation repositories and ensure materials remain current and readily available to stakeholders.
What You’ll Bring
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Bachelor’s degree in English, Technical Communication, Healthcare Administration, Business, or a related field, or equivalent professional experience.
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3+ years of technical writing experience, preferably within healthcare, revenue cycle management, or a related environment.
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Strong understanding of healthcare revenue cycle operations, including billing, collections, claims processing, denial management, and payment posting.
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Experience developing SOPs, process documentation, training materials, workflow diagrams, and job aids.
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Familiarity with EHR and practice management systems, including the ability to document system workflows and operational changes.
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Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
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Excellent written and verbal communication skills, with the ability to translate complex processes into clear, concise, and actionable documentation.
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Strong organizational skills, attention to detail, and the ability to manage multiple documentation projects and priorities.
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Ability to collaborate effectively with subject matter experts, operational leaders, and cross-functional stakeholders.
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Understanding of healthcare regulatory requirements, payer guidelines, and documentation standards.
Preferred Qualifications:
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Previous experience supporting healthcare revenue cycle management operations.
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In-depth knowledge of billing, collections, denial management, claims processing, and AR workflows.
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Experience using Lucidchart, Microsoft Visio, SharePoint, or similar workflow mapping and document management tools.
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Experience supporting EHR implementations, system enhancements, or revenue cycle process improvement initiatives.
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Healthcare certifications such as Certified Revenue Cycle Representative (CRCR), Certified Professional Coder (CPC), Certified Healthcare Financial Professional (CHFP), or related credentials.
Carex Consulting Group is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.
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