Carex is partnering with a healthtech startup partner to find an experienced Account Manager who is passionate about transforming healthcare through strong customer partnerships and measurable outcomes, based in San Francisco or NYC (hybrid role). This role is focused on the long-term success of health system customers following implementation, ensuring organizations achieve meaningful clinical, operational, and financial value. The ideal candidate thrives in relationship-driven environments, is energized by advocating for customers, and excels at navigating complex healthcare organizations with a high degree of ownership, accountability, and collaboration.
What You’ll Do
- Own the post-implementation success of assigned hospital and health system customers, serving as the primary strategic partner after go-live.
- Build trusted relationships with executive, clinical, pharmacy, operational, IT, and administrative stakeholders across complex healthcare organizations.
- Drive customer adoption by identifying opportunities to expand product usage across departments, workflows, and clinical use cases.
- Partner with customers to define, measure, and communicate outcomes related to quality, operational efficiency, patient impact, and return on investment.
- Develop and execute strategic account plans, including Quarterly Business Reviews (QBRs) and Monthly Business Reviews (MBRs), highlighting performance, risks, opportunities, and future growth plans.
- Proactively identify and mitigate risks related to change management, staffing, workflow adoption, and organizational priorities.
- Own customer renewals by consistently demonstrating business value and aligning product outcomes with executive objectives.
- Identify and advance expansion opportunities, including upsell and cross-sell initiatives, by aligning additional capabilities to evolving customer needs and measurable ROI.
- Partner closely with Product, Design, Engineering, Sales, and other cross-functional teams to deliver enterprise-level solutions, resolve complex customer challenges, and ensure exceptional customer experiences.
- Gather and synthesize customer feedback, product usage trends, and market insights to help inform product roadmap priorities and continuous improvement efforts.
- Serve as a trusted customer advocate internally while ensuring customers receive consistent communication, strategic guidance, and responsive support.
- Foster long-term partnerships that lead to high customer satisfaction, strong retention, and enthusiastic customer references.
What You’ll Bring
- Experience managing enterprise customer relationships, preferably within healthcare technology, digital health, SaaS, or health systems.
- Demonstrated success supporting complex customer organizations and building deep relationships with a wide range of stakeholders—from frontline staff to C-suite executives.
- Proven ability to drive customer adoption, demonstrate measurable value, and communicate outcomes tied to business objectives.
- Experience leading executive business reviews, account planning, and customer success strategies for enterprise accounts.
- Strong understanding of change management principles and experience navigating complex organizational structures.
- Exceptional communication, presentation, and interpersonal skills with the ability to influence diverse audiences.
- Experience collaborating cross-functionally with Product, Design, Engineering, Sales, and other internal teams to solve customer challenges.
- Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations.
- High level of ownership, accountability, and initiative in fast-paced, evolving environments.
- Low ego, high agency, and a collaborative mindset with a genuine desire to help teammates and customers succeed together.
- Passion for improving healthcare and delivering meaningful outcomes for patients and health systems.
Compensation
Base Salary: $150,000–$160,000 annually
On-Target Earnings (OTE): Approximately $200,000–$210,000 annually, plus equity.
If the range doesn’t align with your needs, please still apply! Carex values transparency in all steps of the recruiting process. The range listed above is dependent on skills and experience as it relates to the role. New roles arise every day, and we want you to be the first to know when the right role pops up for you.
Carex Consulting Group is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.
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