• Job #

Location: Remote – Eligible States: AR, AZ, FL, GA, IA, IL, KS, KY, MI, MN, MO, ND, NE, OK, SD, TN, TX, VA, WI

Summary
Carex is partnering with a Health Insurance industry partner to identify an experienced Business Process Improvement & Implementation Lead to support a large-scale system migration scheduled to go live on March 1, 2027. This contract position will play a critical, hands-on role in driving process improvements, managing cross-functional initiatives, and ensuring successful implementation and adoption of new processes and systems.

The ideal candidate brings a strong background in Business Process Management (BPM), continuous improvement, project management, and organizational change management (OCM). This role requires a results-driven leader who can collaborate with business and technology stakeholders, translate strategic objectives into actionable plans, and execute changes that deliver sustainable operational improvements.

Contract Duration: 5 months
Compensation: $70-80/hr

What You’ll Do

• Lead cross-functional business process improvement and implementation initiatives in support of a major system migration and March 1, 2027 go-live.
• Partner with business leaders, technology teams, vendors, and process owners to assess current-state workflows and design efficient, scalable future-state processes.
• Drive end-to-end execution of process improvement initiatives, from discovery and analysis through implementation, adoption, and stabilization.
• Apply continuous improvement methodologies to identify inefficiencies, streamline workflows, and improve operational performance.
• Develop and execute project plans, manage milestones, track dependencies, and proactively address risks and implementation challenges.
• Support organizational change management activities to ensure successful adoption of new systems, processes, and ways of working.
• Facilitate cross-functional collaboration, align stakeholders, and establish accountability for project deliverables and outcomes.
• Leverage process improvement tools such as Value Stream Mapping, Kaizen, A3, Kanban boards, 5 Whys, and Failure Mode and Effects Analysis (FMEA) to drive measurable improvements.
• Create process documentation, workflow diagrams, presentations, and status reporting to communicate progress and recommendations.
• Work directly with teams to resolve issues, implement solutions, and ensure changes are effectively embedded into daily operations.
• Provide hands-on leadership and execution rather than serving solely in an advisory or coaching capacity.

What You’ll Bring

• Bachelor’s degree in a related field or equivalent professional experience.
• 7+ years of relevant professional experience in Business Process Management, Business Analytics, Program or Project Management, Business Operations, or related disciplines.
• Demonstrated experience leading large, complex, cross-functional teams and initiatives from planning through implementation.
• Proven success executing continuous improvement initiatives and implementing sustainable operational changes.
• Strong program and project management capabilities, including planning, execution, risk management, and stakeholder coordination.
• Hands-on experience partnering with business and technology teams to design and implement future-state processes and workflows.
• Experience managing operational processes and cross-functional workflows in complex organizational environments.
• Excellent communication, facilitation, and presentation skills, with the ability to engage stakeholders at all organizational levels.
• Advanced proficiency with Microsoft Teams, Visio, Smartsheet, PowerPoint, and SharePoint.
• Strong analytical, problem-solving, and decision-making skills with a focus on delivering measurable business outcomes.
• Ability to independently drive work forward, manage competing priorities, and execute effectively in a fast-paced, deadline-driven environment.
• Lean Six Sigma Black Belt certification preferred.
• Experience applying Six Sigma methodologies and tools, including Value Stream Mapping, Kaizen events, A3, Kanban boards, 5 Whys, and FMEA preferred.
• Working knowledge of Agile methodologies preferred.
• Hands-on organizational change management experience preferred.
• Ability to work remotely from a primary residence in one of the eligible states: AR, AZ, FL, GA, IA, IL, KS, KY, MI, MN, MO, ND, NE, OK, SD, TN, TX, VA, or WI.

Carex Consulting Group is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.

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