Carex is partnering with an EHR/RCM platform healthtech startup partner to hire a Director of Revenue Cycle Management based in New York City. This role will lead and scale a technology-enabled RCM operation with a strong focus on process optimization, operational rigor, and the integration of AI. This is a hands-on leadership position responsible for overseeing a team of approximately 10 RCM professionals while driving measurable improvements in billing, collections, denials, and overall revenue cycle performance. The ideal candidate is highly detail-oriented, energized by solving complex operational challenges, and excited to help transform how revenue cycle functions operate in a modern, AI-enabled environment.
What You’ll Do
- Own and continuously improve end-to-end revenue cycle management operations, including billing, collections, denials, and reimbursement performance
- Lead, structure, and develop a team of approximately 10 RCM professionals, driving accountability and performance
- Establish clear operating rhythms, workflows, and performance expectations to optimize productivity
- Dive deeply into operational processes to identify bottlenecks, diagnose root causes, and implement solutions
- Redesign workflows and processes leveraging AI and automation where appropriate
- Partner closely with product and technology teams to support development and enhancement of RCM tools and platforms
- Utilize data and analytics to identify trends, improve reimbursement outcomes, and optimize operational efficiency
- Build scalable processes to support ongoing organizational and client growth
- Develop and maintain reporting on key RCM KPIs, including claims performance, denials, collections, and productivity metrics
- Foster a high-energy, results-oriented team culture with clear expectations and strong engagement
- Act as both a strategic and operational leader, translating complex RCM challenges into executable plans
What You’ll Bring
- Significant experience in revenue cycle management, healthcare operations, or healthcare infrastructure
- Prior experience in a startup or high-growth environment strongly preferred
- Demonstrated success leading and optimizing operational or back-office teams
- Deep understanding of RCM workflows, challenges, and best practices
- Proven ability to improve processes, manage workloads, and establish accountability structures
- Strong interest in AI and technology-driven transformation within healthcare operations
- Experience leveraging AI, automation, or digital tools to improve operational efficiency
- Highly organized, detail-oriented, and comfortable engaging at both strategic and tactical levels
- Strong analytical thinking and problem-solving capabilities
- Ability to operate effectively in a fast-paced, high-ownership environment
- Experience in healthcare consulting, RCM operations, or related infrastructure preferred
- Exposure to private equity, banking, or investment environments within healthcare is a plus
- Experience building or scaling an RCM function or implementing AI-enabled RCM technologies is highly desirable
Carex Consulting Group is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.
#LI-EM1