Senior Change Management Consultant – EHR Transition
Summary
Carex is partnering with a healthcare industry partner to identify a Senior Change Management Consultant to lead the people side of a large-scale enterprise EHR transformation. This consultant will serve as the lead change management architect for an EHR transition to athenahealth, guiding clinicians and operational teams through a phased, multi-wave implementation. This is not a generalist change management role—the ideal candidate brings extensive experience leading at least two full-cycle EHR implementations within complex, multi-site healthcare organizations and has successfully driven adoption across large clinical populations.
Working closely with EHR Program Leadership, Clinical Operations, People Experience, Learning & Development, and Internal Communications, this consultant will develop and execute a comprehensive change strategy that prepares stakeholders, enables leaders, and drives successful adoption throughout the implementation journey.
What You’ll Do
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Develop and lead the enterprise change management strategy for a phased, multi-wave EHR implementation, aligning change activities with overall program governance and implementation milestones.
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Design and implement a structured change management framework, such as Prosci/ADKAR or a comparable methodology, tailored to clinical, operational, and shared services audiences.
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Conduct comprehensive change impact assessments across roles, regions, and workflows to identify areas requiring targeted support and intervention.
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Maintain a master change management plan with milestone-based deliverables aligned to the overall implementation timeline.
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Lead organizational readiness assessments before each implementation wave, identifying risks and creating mitigation strategies to improve adoption.
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Develop audience-specific adoption strategies for clinicians, practice operations, revenue cycle, customer care, and shared services teams.
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Design and execute resistance management plans, including stakeholder sentiment tracking, risk identification, and escalation processes.
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Establish and facilitate clinician and operational change champion networks to encourage peer engagement and provide frontline feedback.
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Partner with Internal Communications to create leader toolkits, talking points, FAQs, and communication resources that enable leaders to guide their teams through change.
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Coach senior leaders and people managers on leading change, addressing resistance, and reinforcing new workflows before, during, and after implementation.
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Collaborate with training teams and implementation partners to ensure change management activities are integrated with technical training and readiness efforts.
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Develop post-go-live reinforcement strategies, including coaching, refresher resources, and success story campaigns to sustain adoption.
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Define and monitor key change management metrics, including adoption, readiness, stakeholder sentiment, leader engagement, and time-to-proficiency.
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Provide regular updates to program leadership regarding organizational readiness, risks, and adoption progress throughout each implementation wave.
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Conduct post-go-live retrospectives, capturing lessons learned and incorporating improvements into future rollout phases.
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Ensure change management messaging remains aligned with broader internal communication strategies throughout the program lifecycle.
What You’ll Bring
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10+ years of change management experience with demonstrated success leading organizational change initiatives in complex healthcare environments.
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Experience leading at least two full-cycle EHR implementations within multi-site healthcare organizations.
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Strong understanding of clinical workflows, provider operations, and the unique challenges associated with EHR adoption among clinician populations.
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Experience with EHR platforms such as athenahealth, Epic, Oracle Health/Cerner, MEDITECH, or similar systems.
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Prosci certification or formal change management methodology training preferred.
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Proven success building and scaling change champion networks, leader enablement programs, and adoption measurement frameworks.
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Experience partnering across Program Management, Clinical Operations, IT, Learning & Development, Human Resources, and Internal Communications teams.
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Ability to translate complex technical and workflow changes into clear, audience-appropriate communications and guidance.
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Strong executive presence with the ability to influence, coach, and support leaders through organizational change.
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Experience supporting phased, multi-wave implementation programs with overlapping deployment schedules.
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Ability to work independently while managing competing priorities in a fast-paced, evolving environment.
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Bachelor’s degree required; advanced degree or additional change management certifications are a plus.
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Willingness to travel approximately 15–20% to support pilot and implementation activities.
Carex Consulting Group is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.
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