Carex is partnering with a Health Insurance industry partner to find an experienced Epic Payer Platform Program Manager to lead the implementation, expansion, and ongoing management of Epic Payer Platform (EPP) capabilities across health system partnerships. This role is responsible for driving end-to-end implementations, optimizing existing capabilities, and collaborating with business leaders, IT teams, Epic, and external stakeholders to ensure successful program delivery.
The ideal candidate brings extensive experience managing complex, cross-functional healthcare technology initiatives, strong knowledge of Epic platforms, and an understanding of payer-provider collaboration. This individual will play a critical role in program governance, stakeholder engagement, performance measurement, and demonstrating measurable value to health system partners.
Location: Minnetonka, MN or Madison, WI (Hybrid – onsite Tuesday through Thursday, approximately three days per week)
What You’ll Do
- Lead end-to-end implementation and ongoing management of Epic Payer Platform capabilities for new and existing health system partners.
- Drive the expansion of existing platform functionality and implementation of new capabilities to support evolving business and provider needs.
- Manage complex, highly visible Epic initiatives spanning multiple business functions, IT teams, and external stakeholders.
- Partner with Epic, IT, business leaders, and other stakeholders to align resources, technical expertise, and implementation priorities.
- Lead onboarding and implementation activities for new health system partners, ensuring successful integration and adoption of platform capabilities.
- Provide strategic guidance and consultation to internal teams on existing Epic use cases while identifying opportunities to develop and implement additional capabilities.
- Oversee platform configuration activities and coordinate downstream technical dependencies to support successful delivery.
- Establish and maintain effective program governance, including proactive risk management, issue resolution, stakeholder communication, and executive reporting.
- Develop and maintain performance metrics to evaluate internal program success and quantify value delivered to individual health system partners.
- Serve as a primary point of coordination with Epic, fostering productive vendor relationships and ensuring alignment with program objectives.
- Provide leadership and direction to cross-functional teams, driving accountability, collaboration, and continuous improvement.
- Independently manage priorities, resolve complex challenges, and ensure program milestones and deliverables are achieved.
What You’ll Bring
- Bachelor’s degree in a related field or equivalent combination of education and professional experience.
- 8+ years of relevant professional experience, including experience managing complex technology implementations, programs, or cross-functional initiatives.
- Strong program and project management skills, with demonstrated success delivering large-scale initiatives involving multiple business and IT stakeholders.
- Experience collaborating with technical teams, business leaders, vendors, and external partners to implement and optimize enterprise technology solutions.
- Ability to provide strategic direction, manage competing priorities, and drive results with minimal supervision.
- Strong communication, stakeholder management, problem-solving, and organizational skills.
- Experience establishing program governance frameworks, managing risks and issues, and developing performance reporting.
- Understanding of healthcare operations and the collaboration between health plans, providers, and health systems.
- Advanced working knowledge of Epic platforms, preferably from the payer perspective.
- Experience with Epic Payer Platform (EPP) implementations, configuration, or ongoing program management preferred.
- Knowledge of healthcare functions such as quality improvement, risk adjustment, care management, and payer-provider data exchange preferred.
- Demonstrated ability to identify opportunities for platform optimization, expand use cases, and measure business value.
Carex Consulting Group is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.
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