Carex is partnering with a Healthcare industry partner to find an experienced Clinical Workflow Technical Writer (Behavioral Health) to develop, maintain, and optimize clinical policies, standard operating procedures (SOPs), workflow documentation, and training materials, primarily in the Behavioral Health space. This fully remote role will focus on improving operational efficiency, ensuring regulatory compliance, and standardizing processes across healthcare revenue cycle functions.
The ideal candidate brings a strong understanding of healthcare revenue cycle operations, electronic health record (EHR) systems, and Behavioral Health workflows. This individual will collaborate with subject matter experts and operational teams to translate complex processes into clear, accurate, and actionable documentation that supports employee onboarding, training, and consistent execution of revenue cycle activities.
Contract Duration: 1 year
Location: Remote
Compensation: $35-41/hr
What You'll Do
- Develop, write, and maintain comprehensive SOPs, policies, work instructions, job aids, decision trees, and training guides supporting healthcare clinical operations.
- Document end-to-end clinical workflows, including questionnaires, assessments, medication documentation, treatment plan, etc.
- Create detailed process maps, flowcharts, and decision trees to illustrate complex operational workflows and support process standardization.
- Collaborate with operational leaders, clinical teams, and subject matter experts to gather information, validate procedures, and ensure documentation accuracy.
- Support EHR and practice management system implementations, enhancements, and workflow changes by developing and updating technical and operational documentation.
- Review and revise documentation to reflect changes in payer guidelines, regulatory requirements, organizational policies, and operational procedures.
- Identify opportunities to streamline workflows, eliminate inconsistencies, and improve documentation clarity and usability.
- Organize and maintain centralized documentation repositories to ensure materials remain current, accessible, and properly version-controlled.
- Develop training resources that support new employee onboarding, ongoing education, and adoption of standardized processes.
- Translate complex healthcare workflows and operational requirements into clear, user-friendly documentation for technical and nontechnical audiences.
What You'll Bring
- Bachelor's degree in English, Technical Communication, Healthcare Administration, Business, or a related field, or equivalent professional experience.
- 3+ years of technical writing experience, preferably within Behavioral Healtchare, or healthcare operations.
- Strong understanding of healthcare clinical workflow process including questionnaires, assessments, medication documentation, treatment plan, etc.
- Experience working with EHR, electronic medical record (EMR), or practice management systems.
- Demonstrated ability to develop SOPs, process documentation, workflow diagrams, job aids, and instructional materials.
- Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
- Exceptional writing, editing, proofreading, and organizational skills, with the ability to communicate complex information clearly and concisely.
- Strong attention to detail and the ability to manage multiple documentation projects while meeting deadlines.
- Excellent interpersonal and communication skills, with experience collaborating across clinical, operational, and technical teams.
- Ability to work independently and effectively in a remote environment.
Preferred Qualifications:
- Experience documenting clinical workflows within behavioral health or other healthcare settings.
- Experience using Lucidchart, Microsoft Visio, SharePoint, or similar workflow mapping and document management tools.
- Familiarity with healthcare regulatory requirements, compliance standards, and documentation best practices.
- Experience supporting EHR implementations, system upgrades, or revenue cycle process improvement initiatives.
Carex Consulting Group is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.
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