Carex is partnering with a fast growing healthtech startup to hire a Clinician Technical Support Specialist on the West Coast who will play a key role in delivering exceptional, high-impact support to a growing base of clinician users. In this hands-on role, you’ll be the first line of communication for clinicians via video, email, and phone—resolving issues, providing guidance, and ensuring users get the most value from the platform. You’ll work closely with Product, Engineering, and Customer Success to share feedback, drive product improvements, and help build a seamless and rewarding experience for all users. If you bring a clinical background, a startup mindset, and a passion for problem-solving and clinician support, this is a high-visibility opportunity to make a meaningful impact.
What You’ll Do
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Deliver timely, empathetic, and professional support to users via email, phone, and video calls.
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Manage and resolve support tickets, including clinical quality assurance, product education, and workflow troubleshooting.
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Guide users through tutorials and customized support to help optimize workflows and personalize their experience.
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Partner with Product and Engineering teams to identify and troubleshoot issues and influence platform enhancements.
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Analyze user feedback and trends to inform internal decisions and elevate customer satisfaction.
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Contribute to operational improvements that help scale support functions in a fast-growing environment.
What You’ll Bring
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4+ years of experience in healthcare technology, customer support, or customer success, with 2+ years in customer-facing roles.
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2+ years of experience in a clinical or clinical documentation role (e.g., medical scribe, nurse, or medical assistant).
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Strong understanding of provider workflows and EHR systems.
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Previous experience in a fast-paced startup, especially in healthcare SaaS, is strongly preferred.
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Comfort with tools such as Front (ticketing), GitHub, Slack, Mixpanel, and Looker—or the ability to learn quickly.
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Excellent verbal and written communication skills; Spanish fluency is a plus.
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Analytical mindset with strong troubleshooting and problem-solving abilities.
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Adaptability and eagerness to take on multiple responsibilities in a dynamic environment.
Compensation
$105,000–$120,000 annually.
If the range doesn’t align with your needs, please still apply! Carex values transparency in all steps of the recruiting process. The range listed above is dependent on skills and experience as it relates to the role. New roles arise every day, and we want you to be the first to know when the right role pops up for you.
Carex Consulting Group is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.
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