Carex is partnering with a healthtech startup partner to hire a Technical Writer / Trainer for a 6-month remote contract supporting the launch of a mission-critical, net new product. This role is essential to creating high-impact, user-centered documentation and training resources that drive adoption, reduce support needs, and ensure a seamless end-user experience. A strong background in healthcare SaaS, technical writing, and end-user enablement is required.
What You’ll Do
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Lead the creation and execution of documentation and training strategies for a new, enterprise-grade SaaS product from the ground up
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Own the end-to-end documentation lifecycle—scoping, writing, reviewing, and publishing—while maintaining accuracy, clarity, and alignment with product timelines
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Develop accessible, actionable content including user guides, in-app help, release notes, knowledge base articles, FAQs, and quick-start guides
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Partner closely with product managers, designers, engineers, and subject matter experts to ensure content reflects evolving features and workflows
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Build deep domain knowledge of product capabilities and healthcare user needs to deliver relevant, high-value content
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Ensure all documentation follows company style guides and healthcare compliance standards
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Measure the effectiveness of documentation through usage and feedback, continuously improving structure and delivery
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Support and, when needed, deliver end-user training sessions to drive successful onboarding and adoption
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Create visuals and process flows to support complex product interactions using tools such as Lucidchart, Visio, or Figma
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Contribute to internal knowledge sharing and help shape long-term documentation processes and infrastructure
What You’ll Bring
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3–5+ years of experience writing customer-facing documentation for SaaS, enterprise, or healthcare platforms
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Proven ability to design and deliver high-quality content for new products or major feature releases
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Strong experience with documentation platforms like Confluence, MadCap Flare, or similar tools
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Deep understanding of healthcare terminology, data types (e.g., NPI, taxonomy, credentialing), and regulatory basics such as HIPAA
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Demonstrated empathy for end users and ability to tailor content to technical and non-technical audiences in the healthcare space
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Ability to work independently, navigate ambiguity, and meet deadlines in a fast-paced, agile development environment
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Visual communication skills for illustrating workflows and UI using Lucidchart, Visio, or Figma
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Preferred: Experience delivering or supporting end-user training, internally or externally
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Preferred: Experience working in Agile/Scrum teams with distributed stakeholders
What You’ll Do: What You’ll Bring: Carex Consulting Group is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.
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