Carex is partnering with a healthcare technology partner to identify a strategic and relationship-driven Enterprise Account Manager to grow and expand revenue within a portfolio of existing high-value enterprise clients. This role is focused on deepening customer partnerships, identifying upsell and cross-sell opportunities, and driving long-term account growth through consultative relationship management. The ideal candidate brings experience managing complex strategic accounts, navigating enterprise customer environments, and partnering cross-functionally to deliver solutions that align with client business objectives and maximize customer value.
This organization operates in a fast-paced, AI-first environment where leveraging artificial intelligence to improve workflows, decision-making, and operational efficiency is an expectation across teams. This role will play an important part in helping clients maximize value while contributing to scalable, innovative account management practices.
What You’ll Do
- Serve as the primary point of contact for assigned strategic enterprise accounts.
- Build and maintain strong, long-term client relationships rooted in trust and partnership.
- Understand customer business goals, operational challenges, and growth priorities to deliver tailored solutions.
- Conduct regular business reviews, strategic planning sessions, and client meetings to ensure satisfaction and retention.
- Identify opportunities for upselling, cross-selling, and account expansion to drive revenue growth.
- Collaborate with internal sales, marketing, product, and delivery teams to develop customized proposals and client solutions.
- Develop and execute strategic account plans aligned to customer objectives and organizational goals.
- Analyze customer feedback, performance data, and market trends to identify improvement opportunities and actionable insights.
- Coordinate cross-functional teams to ensure successful implementation and delivery of products and services.
- Manage project timelines, deliverables, and client expectations throughout the customer lifecycle.
- Resolve issues and escalations effectively while maintaining strong client relationships.
- Stay informed on industry trends, competitive activity, and evolving customer needs.
- Negotiate pricing, contract structures, and terms to create mutually beneficial agreements.
- Maintain accurate records of account activity, opportunities, and forecasting within Salesforce.
- Prepare and present account performance reports, growth opportunities, and strategic recommendations.
- Utilize AI tools and automation to streamline reporting, planning, analysis, and customer management workflows.
- Develop reusable prompts, templates, and scalable AI-enabled processes that improve productivity and consistency across workstreams.
What You’ll Bring
- Bachelor’s degree in Business, Marketing, or a related field required; MBA or advanced degree preferred.
- 8–10 years of experience in account management, enterprise sales, or a related client-facing role managing large strategic accounts.
- Experience within healthcare, healthtech, life sciences, payers, etc.
- Strong understanding of healthcare industry operations, enterprise customer management, and solution-based selling.
- Proven track record of growing enterprise accounts and exceeding revenue goals.
- Excellent communication, presentation, and negotiation skills with the ability to influence executive stakeholders.
- Strong analytical skills with the ability to interpret data, generate insights, and develop strategic recommendations.
- Demonstrated project management capabilities and the ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Salesforce and Microsoft Office Suite.
- Customer-centric mindset with strong relationship-building abilities.
- Collaborative approach with experience partnering across cross-functional teams.
- Adaptable, resilient, and comfortable operating in evolving environments.
- Self-motivated and highly results-oriented with a strong sense of accountability.
- Openness to adopting and integrating AI tools into daily workflows to improve efficiency, scalability, and innovation.
Base salary range is between $125,000 – $150,000 + variable bonus. If the range doesn’t align with your needs, please still apply! Carex values transparency in all steps of the recruiting process. The range listed above is dependent on skills and experience as it relates to the role. New roles arise every day, and we want you to be the first to know when the right role pops up for you.
Carex Consulting Group is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.
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