Carex is partnering with a high growth healthtech partner to hire a highly skilled Implementation Engineer to support enterprise partners and internal teams throughout the post-sales journey. Seeking an individual who is an expert in Epic software integration. This individual contributor role is ideal for someone who thrives in a fast-paced startup environment with a culture built on seeing obstacles as opportunities, maintaining a bias toward execution, and fostering curiosity and team success. Hybrid in San Francisco, CA.
What You'll Do
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Proactively assess technical requirements and infrastructure for new key accounts to ensure optimal environments that deliver the best end-user experience for clinicians.
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Own and maintain technical documentation, including deployment guides, troubleshooting playbooks, and integration best practices for consistent partner use.
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Lead the post-sales technical execution of deployments, ensuring seamless integration, reliability, and scalability within enterprise partner environments.
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Collaborate with external partners, such as EHR vendors, to address enterprise partner needs.
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Diagnose and troubleshoot technical issues, including API connectivity, authentication, networking constraints, and data inconsistencies, to remove barriers to adoption and growth.
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Proactively monitor key account metrics, including note generation speeds, to identify optimization opportunities and mitigate technical risks.
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Develop comprehensive architecture documentation and become a technical expert in partner-specific deployments.
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Act as the technical liaison between partners and internal teams, ensuring clear communication and effective problem resolution.
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Partner with engineering to develop tooling that enhances real-time partner support capabilities.
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Consult with Partner Success and Implementation Teams to identify deployment optimizations that drive efficiency and meet partner goals.
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Provide strategic technical guidance to partners managing complex technical projects, including mergers, instance consolidations, upgrades, and infrastructure changes.
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Lead and coordinate after-hours technical support for key accounts to ensure successful updates or technical changes.
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Advise on technical requirements and risks associated with new feature deployments requiring significant changes or integrations, and support teams in resolving technical issues arising from releases.
What You'll Bring
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Strong understanding of networking concepts, API architectures, authentication protocols (OAuth, SAML, JWT), and cloud infrastructure.
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Ability to debug API failures, network issues (DNS, firewalls, load balancers), and distributed system integration failures.
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Experience using tools like Postman, system logs, and Google Cloud Platform tools for diagnosing technical issues.
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Exceptional attention to detail with a creative approach to solving complex technical challenges.
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Ability to translate technical learnings into scalable, repeatable processes.
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Excellent verbal and written communication skills, with the ability to simplify complex technical topics for diverse audiences.
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Passion for collaborating with customers to drive success.
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5+ years of experience supporting business-critical implementations with deep technical expertise.
Bonus Points If You Have
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Experience integrating with electronic health record (EHR) systems at large, complex organizations (Epic experience is a plus).
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Familiarity with scripting (Python, Bash, or SQL) to automate troubleshooting or technical solutions.
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Experience working within environments requiring strict privacy and security protocols.
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Knowledge of tiered support organizations and escalation processes.
This role requires up to 20% travel.
The position must be based in San Francisco.
Compensation
The expected compensation range for this position is $170,000 to $215,000. If the range doesn’t align with your needs, please still apply! Carex values transparency in all steps of the recruiting process. The range listed above is dependent on skills and experience as it relates to the role. New roles arise every day, and we want you to be the first to know when the right role pops up for you.
Carex Consulting Group is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.
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