Carex is partnering with a leading digital healthtech industry partner to find an experienced Implementation Manager in Madison, WI / Milwaukee, WI area. Candidates must have experience implementing Epic clinical applications and will focus on helping healthcare organizations adopt and fully utilize enterprise workflow tools, including Telehealth, Scheduling, and AI. This is an excellent opportunity for someone who thrives in a dynamic, high-growth healthtech startup environment!
What You’ll Do:
- Oversee and manage the end-to-end implementation of hospital on-call scheduling software for new clients.
- Develop and execute project plans, timelines, and deliverables to ensure on-time software adoption.
- Identify and address project issues and risks, working with clients to create mitigation strategies.
- Collaborate with internal teams such as sales, product, and customer success to align implementation strategies with client needs.
- Ensure efficient onboarding processes, utilizing best practices and industry standards.
- Conduct training as part of the project plan and serve as the primary point of contact for project integration needs.
- Maintain strong relationships with clients, providing regular updates and addressing concerns through status meetings.
- Gather client feedback to improve the implementation experience.
- Consult with clients to develop best practices and workflows related to software use, guiding communication strategies to maximize engagement.
- Collaborate with integration teams to meet technical requirements within the project scope.
- Continuously improve implementation processes by staying informed about industry trends, product enhancements, and healthcare scheduling software advancements.
- Work with the sales team for a smooth transition from sales to implementation and ensure a seamless handover to customer success teams post go-live.
What You’ll Bring:
- Bachelor’s degree in Healthcare Management, Computer Science, Business, or a related field, or equivalent work experience.
- At least 5 years of experience in project management and software implementation, preferably within healthcare or hospital systems.
- Minimum of 2 years of experience with electronic health records, with required experience implementing Epic clinical applications.
- Strong knowledge of hospital workflows and on-call scheduling processes.
- Excellent communication and interpersonal skills to build rapport with clients and stakeholders.
- Analytical skills with the ability to solve complex problems and make data-driven decisions.
- Project Management Professional (PMP) certification is a plus.
- Ability to thrive in a dynamic environment and manage multiple projects.
- Proficiency in project management tools and software.
- Willingness to travel for occasional on-site client visits and meetings.
Compensation
The base salary for this role is between $120k to $140k based on experience. If the range doesn’t align with your needs, please still apply! Carex values transparency in all steps of the recruiting process. The range listed above is dependent on skills and experience as it relates to the role. New roles arise every day, and we want you to be the first to know when the right role pops up for you.
Carex Consulting Group is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.
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