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Product Delivery Lead

  • Location: Chicago
  • Type: Direct Hire
  • Job #1736

Position Summary:

Carex’s Chicago-based Healthtech partner is looking for a Product Delivery Lead with a solid foundation in software implementation and data integration. This individual must demonstrate the capabilities required to analyze, integrate, configure and support a complex, multi-step workflow solution at a large healthcare organization. To be successful in this role, the individual requires strong data analysis and critical thinking skills, as well as the ability understand and implement different methods of data exchange with hospital EHR systems. An ideal candidate for this position enjoys working in a fast-paced team environment, approaches problem-solving challenges independently, understands general data integration workflows, uses analytical skills to validate large sets of data, and has a passion for implementing quality software solutions.

What you’ll do:

  • Work closely with implementation counterpart and Development team to understand client implementation data needs and integration strategy
  • Compile detailed agendas for client meetings that cover important steps for data integration and validation
  • Work directly with client IT stakeholders to facilitate data exchange between client and our partner
  • Update and maintain partner-specific data specifications (HL7 and data extracts) with new client implementations
  • Analyze how the data specifications impact product workflows during implementation
  • Ability to make decisions on how data will flow from a in and out of systems
  • Validate outbound data feeds (HL7 and data extracts) from the client using SQL queries and provide clear validation feedback to customer
  • Build and maintain a strong knowledge of our partner’s software, data feeds, and database tables to effectively communicate data requirements
  • Drive user acceptance testing (UAT) of our partner’s software by creating detailed test scripts, facilitating testing sessions with client resources, and responding quickly to issues that arise as a result of testing
  • Anticipate customer needs and risk points ahead of time, provide manager with potential solutions to address needs or avoid risks
  • Help improve our partner’s technology implementation methodology as a whole, and contribute to organizational objectives
  • Eagerly learn about healthcare data, processes and EHR systems to become an expert at data integration and support
  • Quickly resolve any client technical requests to continue to enhance our partner’s platform

What you'll bring:

  • Bachelor’s or Master’s degree in Engineering, Data Science, CS, MIS, or a related field
  • 2+ years of experience in an engineering, data analytics, or technical implementation role
  • Experienced in data integration, data analytics, and software workflow design (e.g., using SQL server or equivalent to query large data sets, creating technical process flows, learning database tables, creating .json/.txt files.)
  • Advanced understanding of data analytics, cloud-based software, data integration techniques, QA processes
  • Ability to work on multiple projects at once, prioritize and execute a large number of tasks, and resolve issues quickly
  • Comfortable with ambiguity and performing tasks autonomously without direct oversight or direction
  • Experience working in team environment and collaborating cross-functionally
  • Keen attention to detail, self-motivated, and quick learner
  • Outgoing, positive attitude to take on new challenges
  • Clear communication skills when presenting data validation findings
  • Organized and process-driven mentality
  • Coachable, hungry for feedback, and dedicated to continuous self-improvement
  • Passionate about operating in spaces where healthcare, technology and innovation intersect

Preferred Qualifications:

  • Experience working with real-time data integration or managing daily file intake processes for software solutions
  • Experience using data validation tools
  • General understanding of healthcare revenue cycle management (RCM), including patient access, registration/admission, and patient financial services
  • Experience working with electronic health record (EHR) systems
  • Experience creating detailed software process flows and documenting product requirements
  • Solid understanding of workflow systems and their application to customer business process improvement
  • Dedication to software technology and data analytics
  • Experience creating visual reports from large data sets to drive business decisions
  • Strong understanding of database table structures and updating database tables via SQL scripts

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