Carex is partnering with a high growth healthtech partner to hire a highly skilled Program Manager, Clinical Training & Onboarding
As the Program Manager, Clinician Onboarding you will play a critical role in shaping how clinicians at partner organizations are introduced to and trained on the technology. You will be responsible for designing and executing a best-in-class onboarding and training experience that drives clinician engagement, adoption, and long-term success. This is a highly strategic and collaborative role that requires a passion for user experience, education design, and operational excellence.
You will lead the development and execution of our end user training programs and own the full curriculum lifecycle—from strategy and content creation to delivery and measurement. By delivering consistent and effective training programs tailored to the clinician journey, you’ll help ensure our technology has a lasting and meaningful impact on clinical workflows.
What You'll Do
Strategy and Program Leadership
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Own and lead the clinician onboarding and end user training programs across all implementations.
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Develop and refine the onboarding strategy tailored to clinician roles and points in the customer journey.
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Partner with the Partner Experience team to design scalable, high-touch resourcing models that meet partner needs, reduce effort on our partners, and improve clinician ramp up times.
Curriculum Development and Content Management
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Design and maintain a comprehensive curriculum for clinician training, across all formats (i.e. live, virtual, and self-serve)
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Ensure content is up-to-date, clinically relevant, and aligned with evolving product functionality and customer workflows.
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Collaborate cross-functionally with teams like Product, Product Marketing, and Customer Operations to maintain content accuracy and alignment.
Technology & Tooling
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Implement and manage a Learning Management System (LMS) to support scalable, efficient clinician onboarding.
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Leverage technology and data to deliver, track, and continuously improve training content and engagement
Continuous Improvement and Clinician Experience
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Develop frameworks to constantly evaluate training effectiveness through feedback loops, engagement metrics, and adoption outcomes, reporting to Partner Experience leadership regularly.
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Iterate on the onboarding model to raise the bar on clinician satisfaction, adoption, and long-term retention.
What You'll Bring
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4+ years of experience in clinician training, enablement, or onboarding, ideally in a health tech, healthcare delivery, or clinical education setting.
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Experience implementing or managing a Learning Management System (LMS).
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Strong understanding of adult learning principles and clinician workflows.
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Exceptional communication and interpersonal skills, with a proven ability to build trust and rapport.
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Excellent communication and cross-functional collaboration skills.
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Experience developing training strategies and content across live and self-guided learning formats.
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Passion for improving healthcare through better technology adoption and clinician experience.
Bonus Points If…
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You have familiarity with Epic
Compensation
The expected compensation range for this position is $123,000 to $145,000. If the range doesn’t align with your needs, please still apply! Carex values transparency in all steps of the recruiting process. The range listed above is dependent on skills and experience as it relates to the role. New roles arise every day, and we want you to be the first to know when the right role pops up for you.
Carex Consulting Group is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.
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