Service Management (Data & Cloud) Engineer
Position Overview
Carex is partnering with a financial services organization to identify a Service Management Engineer with deep experience supporting data platforms and Microsoft Azure environments. This role serves as a Technology Lifecycle Delivery Manager, responsible for ensuring technology services are designed, delivered, operated, and retired in a controlled, efficient, and value-driven manner.
The ideal candidate blends service management discipline, cloud and data technical understanding, and cross-functional leadership to ensure reliable, scalable, and compliant technology services throughout their lifecycle. This role works closely with engineering, data, security, operations, and business stakeholders to align technology services with business outcomes.
Key Responsibilities
Technology Lifecycle & Service Management
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Own and manage the end-to-end lifecycle of data and cloud technology services, from intake and design through deployment, operation, optimization, and retirement.
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Act as a delivery manager for technology services, ensuring alignment with business objectives, service standards, and operational readiness.
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Define and maintain service models, service catalogs, SLAs, OLAs, and operational runbooks.
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Ensure service transitions from build to run are smooth, well-documented, and operationally sound.
Azure & Data Platform Support
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Partner with data engineering and platform teams to support Azure-based data solutions, including data lakes, analytics platforms, and integration services.
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Maintain strong working knowledge of Azure services (e.g., Azure Data Factory, Synapse, Databricks, Azure SQL, Storage, Monitoring).
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Ensure monitoring, alerting, and observability are in place to support service reliability and performance.
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Collaborate with security and governance teams to ensure cloud and data services meet compliance, risk, and policy requirements.
Operational Excellence & Continuous Improvement
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Lead incident, problem, and change management activities for assigned technology services.
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Perform root cause analysis and drive remediation and preventative actions.
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Track service health metrics and KPIs; identify trends and opportunities for performance, cost, and reliability improvements.
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Champion automation, standardization, and best practices across service management processes.
Stakeholder & Cross-Functional Collaboration
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Serve as a key liaison between technology teams and business stakeholders.
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Facilitate communication across engineering, data, operations, security, and vendors to resolve issues and deliver outcomes.
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Support vendor and partner management, ensuring third-party services align with internal service expectations.
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Translate technical concepts into clear, actionable information for non-technical audiences.
Required Qualifications
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Bachelor’s degree in Information Technology, Computer Science, Data, or a related field
or equivalent professional experience. -
5+ years of experience in service management, platform operations, or technology delivery roles.
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Hands-on experience supporting data platforms and cloud services, with strong preference for Microsoft Azure.
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Working knowledge of IT service management practices (ITIL or similar), including incident, problem, change, and service lifecycle management.
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Experience acting as a delivery manager or operational owner for complex technology services.
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Strong analytical, organizational, and problem-solving skills.
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Excellent communication skills with the ability to influence and collaborate across technical and business teams.
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Authorization to work in the United States without sponsorship.
Preferred Qualifications
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ITIL certification or equivalent service management training.
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Experience supporting enterprise-scale data and analytics platforms.
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Familiarity with Azure DevOps, monitoring tools (e.g., Azure Monitor, Log Analytics), and automation frameworks.
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Experience in regulated or highly governed environments.
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Prior experience managing or coordinating vendor-supported services.
Why Carex
Carex connects top-tier talent with organizations tackling meaningful technology challenges. This role offers the opportunity to operate at the intersection of cloud, data, and service management, driving stability and value across critical enterprise platforms.
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