Carex is partnering with a healthtech startup partner to find a Support Engineer for a remote, 3+ month contract (PST time zone). The ideal profile is someone who is agile, self-driven, and passionate about healthcare IT and customer experience. This role is ideal for a detail-oriented problem solver with strong technical aptitude and a collaborative mindset. The Support Engineer will work closely with Software Engineers and interface regularly with customer IT staff, playing a key role in issue resolution, change management, and technical communications.
What You’ll Do
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Provide advanced technical support and guidance to customers using the platform
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Troubleshoot and resolve system issues using monitoring tools and error logs
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Triage, diagnose, escalate, and resolve customer tickets in coordination with Engineering
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Support implementation and installation processes by collaborating with internal teams and vendors
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Contribute to internal and external support documentation
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Communicate regularly and effectively with customers and their IT staff
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Develop deep product expertise to drive resolution and improvements
What You’ll Bring
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5+ years of experience in technical customer support, including 2+ years in Healthcare IT
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Strong skills in reading and troubleshooting error logs and code-related issues
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Clear, empathetic communication and a collaborative attitude
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Familiarity with ticketing systems and documenting support workflows
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Strong analytical and problem-solving capabilities
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Comfort working in Agile/Scrum environments
Preferred Experience
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Exposure to Epic, Cerner, or similar healthcare IT systems
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Hands-on experience with tools such as DataDog, LaunchDarkly, and Salesforce
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Background in Systems Engineering, with experience in performance monitoring, technical research, and documentation
Carex Consulting Group is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.
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