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Curator, Onsite in Austin, TX ($20/hr)

  • Location: Austin, Texas
  • Type: Direct Hire
  • Job #2942

Seeking Austin, TX based, customer-centric individuals with a desire to break into the tech industry! As a Curator you’ll join a dynamic, fun-loving team in Austin, Texas, and help us build the most comprehensive and accurate network of social care programs in the industry. You will help users navigate our site, provide troubleshooting and technical support and assist customers in learning how to use the platform. In your day-to-day you will ensure that programs on the site are up to date and meet our standards for accuracy and inclusion so that people can easily find the resources they need. This role brings a great opportunity of growth within the company – apply today to learn more!

What You'll Do:

  • Verify and maintain existing program data as well as create new program entries
  • Research organizations and programs; contacting them as needed to confirm information
  • Respond to customer requests, replicate and troubleshoot site issues and answer questions from users
  • Collaborate with internal and external stakeholders using a ticket management system; collecting information and providing updates

What You'll Bring:

  • A desire to use your job and mind to create something that helps people in need
  • Strong verbal and written communication skills
  • You have an understanding of basic web terminology
  • You are detail-oriented and can complete tasks with a high degree of accuracy
  • Ability to effectively prioritize and manage your time and multitask across systems and applications
  • Experience supporting customers via phone, e-mail, chat, and/or in person
  • Can thrive in ambiguity and embrace change – you are not afraid of things you don’t know about.
  • You have an aptitude for learning skills in technical troubleshooting and an eagerness to take on new challenges

Responsibility & Empowerment
Our partner appreciates, respects, and trusts the expertise and judgment of our teammates. We empower them to do what they think is right. We freely admit when we're wrong. If something doesn't go as expected, we learn, bounce back, and make corrections. 
You won't be alone; others will be here on site to help, review, reassure, and back you up. We own our processes and collective outcomes as a team.

No Outrageous Hours
We want everyone to have a full life outside of work, and we seldom work more than 40 hours per week. There have been a few occasions where things got busy and people had to put some extra time in, but then they took some extra time off, so it all balances out. We work hard and smart, but we’re in this for the long haul.

Take Vacation (Seriously)
We want you to take vacation. In fact, we have a minimum vacation policy of three weeks per year. Four weeks feels about right (plus 10 paid holidays). It’s important to get plenty of downtime and get out and do something. We’ll look forward to seeing pictures of your adventures in our numerous office chat channels.

Up Your Game
We’re serious about helping you improve your craft. We budget for it. Think conferences, webinars, Lynda/Skillshare subscriptions, certifications, books, and dedicated time away from work to learn something new. We love to see our people grow.

Perks

  • 401k & stock options 
  • Free food and onsite gym
  • Paid maternity/paternity leave
  • Competitive PTO & 10 paid holidays
  • Health, dental, and vision insurance
  • Pet friendly office with attached dog park 
  • 24/7 access to telemedicine and counseling

We value being together 
We believe being together enables stronger relationships, collaboration, and culture.
You can expect to be in-office in our Austin, TX office.

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