Support Desk Technologist

• Location: Madison, Wisconsin
• Type: Contract
• Job #2599

Carex’s partner is an insurance leader with multiple locations and businesses around the country.  They are seeking 6 fully-remote Support Desk Technologists to join their team on long contracts. (up to 3 years)

What you’ll do:

• Level 1 to 1.5 service desk technicians (not directly out of school)
• Troubleshoot conductivity issues
• Troubleshoot Zoom plug-in type issues
• Call volume:  1,200 per month (many are password resets)
• Take calls from end users, create tickets, attempt resolution, if unable to resolve will send ticket to next level team.
• Metrics based team, will be expected to close a % of 1st level resolution, qty of tickets closed
• Troubleshoot issues such as: Active Directory and accounts, Office 365, network troubleshooting, network printer trouble shooting, system encryption, remote software deployment, Citrix trouble shooting

What you’ll bring:

• Few years network / corporate environment skills
• Knowledge of adding computers to domains
• Microsoft Office and O365 troubleshooting skills
• Ability to work 24 x 7 rotation 7 days a week, may have on call rotation later
• Ability to work min. of 40 hours/week
• Ability to hit ground running and think on your feet

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