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Support Desk Technologist

  • Location: Madison, Wisconsin
  • Type: Contract
  • Job #2599

Carex’s partner is an insurance leader with multiple locations and businesses around the country.  They are seeking 6 fully-remote Support Desk Technologists to join their team on long contracts. (up to 3 years)

What you’ll do:

  • Level 1 to 1.5 service desk technicians (not directly out of school)
  • Troubleshoot conductivity issues
  • Troubleshoot Zoom plug-in type issues
  • Call volume:  1,200 per month (many are password resets)
  • Take calls from end users, create tickets, attempt resolution, if unable to resolve will send ticket to next level team.
  • Metrics based team, will be expected to close a % of 1st level resolution, qty of tickets closed
  • Troubleshoot issues such as: Active Directory and accounts, Office 365, network troubleshooting, network printer trouble shooting, system encryption, remote software deployment, Citrix trouble shooting

What you’ll bring:

  • Few years network / corporate environment skills
  • Knowledge of adding computers to domains
  • Microsoft Office and O365 troubleshooting skills
  • Ability to work 24 x 7 rotation 7 days a week, may have on call rotation later
  • Ability to work min. of 40 hours/week
  • Ability to hit ground running and think on your feet

 

 

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