Carex’s partner is an IT Managed Services Provider. They are seeking a Consulting Engineer to join their team and help deliver top-notch service to their clients.
What you’ll do:
- Consult with management and senior level consulting engineers on technology solution decisions and provide applicable, business-oriented recommendations
- Solve challenging technical issues through completion with senior level Consulting Engineers
- Support and implement diverse technology environments to include the server, workstation and general IT infrastructure needs of clients
- Support standard and industry-focused software applications
- Generate detailed network and technical documentation
- Present value-based technical solutions to clients
- Provide responsive, professional and highly-personable support
- Perform internal and client-facing administrative tasks efficiently and reliably
- Install and maintain network hardware and software
- Analyze and isolate issues
- Determine network and system requirements
- Perform network address assignment
- Assign routing protocols and routing table configurations
- Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches
- Complete company provided trainings and certifications
- Other responsibilities as assigned
What you’ll bring:
- Minimum 4-8 years of IT consulting experience (server, workstation and network support)
- 3+ years of in-depth system engineering experience involving server and desktop hardware, software and service solutions
- Experience with server and desktop hardware
- Experience with Microsoft server and desktop operating systems
- Experience with Active Directory
- Experience with antivirus, anti-spam and backup software solutions
- Knowledge of switching and routing technologies
- Knowledge of Microsoft Exchange and SQL
- Knowledge of Microsoft O365 and Azure
- Develop and maintain expertise in a variety of client industry concepts, practices, and procedures to provide relevant and effective client support.
- Strong decision making skills founded on IT best practices.
- Ability to thrive in a team-oriented environment and work seamlessly with other engineers and professional sales staff
- Ability to work challenging technical issues through to completion
- Ability to prioritize tasks and work on multiple tickets and/or projects simultaneously with the help of Sr Staff.
- Excellent listening and communications skills, both verbal and written
- Strong customer relationship skills with the ability to build positive and collaborative relationships
- Organized, detail-oriented and self-motivated with the ability to work with limited supervision.
- Ability to provide and maintain detailed documentation on each solution or project
- Ability to successfully train the client on the new solution(s) implemented
- Problem-solving abilities and ability to meet reasonable deadlines
- Proactively identify opportunities for continuous improvement
- Must be able to follow defined procedures and have a fine attention to detail
- Desire to continuously develop professionally; investing time and energy to grow technical skill set and knowledge
- Valid drivers license and access to a reliable vehicle in order to travel regularly to clients within assigned market area and occasional travel to other markets.
- Ability to work a rotating weekend schedule in order to provide consistent client support
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