Our partner in Madison, WI is looking for a Help Desk Manger that will manage end user services for a blend of their environments is a blend of offices, labs and GxP facilities. The ideal candidate can work in a growing organization, deliver strong customer service, and helping with a variety of technical challenges.

Responsibilities

Requirements:

Preferred:

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Our partner is looking for a Senior Manager, Benchtop Solutions that will be responsible for all lab computer solutions for the research community at large, reporting to the Director of Research Informatics. As the company rapidly grows, there is an increase in critical laboratory instrumentations that requires interfacing with their infrastructure. This critical role will ensure a compliant and fluid integration of instruments systems with their systems infrastructure. The Senior Manager will eventually lead a team that understands instrument systems, security, architecture, operating systems, network and instrument specific software. The primary goal of the team is to keep instruments functional and productive at all times.

 

Essential Responsibilities

Management Responsibilities

Direct supervision of Benchtop Solutions team members, consultants, and vendors.

Education and Experience

Experience working with instrument systems.

Experience in Windows OS, AWS cloud instance deployments, Active Directory, Systems Security, Systems Architecture, PC Hardware interfaces, Network

Experience working in the Life Sciences industry optimal. Experience leading a team in a matrix R&D organization highly preferred. 

Experience leading Agile teams highly preferred. Systems engineering Certification a plus.

All applicants must have authorization to work in the U.S. for a company.

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Carex’s partner is an insurance leader with multiple locations and businesses around the country.  They are seeking 6 fully-remote Support Desk Technologists to join their team on long contracts. (up to 3 years)

What you’ll do:

What you’ll bring:

 

 

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