Our partner is looking for a Support Desk Technologist to assist to creates tickets in their ticket system, and provides basic troubleshooting and technical support for software and hardware systems. 

What you’ll do:


What you’ll bring:

Specialist, Benchtop Solutions

Carex’s partner is a publicly-traded clinical stage biopharmaceutical company that develops medicines that treat intractable diseases by silencing the genes that cause them. Using a broad portfolio of RNA chemistries and efficient modes of delivery, their therapies trigger the RNA interference mechanism to induce rapid, deep, and durable knockdown of target genes. RNA interference, or RNAi, is a mechanism present in living cells that inhibits the expression of a specific gene, thereby affecting the production of a specific protein. Our partner’s RNAi-based therapeutics leverage this natural pathway of gene silencing.

They are seeking a Madison, WI-based Specialist, Benchtop Solutions to join their team for a direct-hire position.

Job Summary

The Specialist, Benchtop Solutions will be a “hands-on” technician responsible for all lab computer solutions for the research community at large, reporting to the Director of Research Informatics. As Carex’s partner rapidly grows, there is an increase in critical laboratory instrumentations that requires interfacing with their infrastructure. This critical role will support all existing laboratory instruments in their integration with Infrastructure. The Benchtop Specialist will need to understand instrument systems, security, architecture, operating systems (windows and linux), network, Cloud implementations and instrument specific software as pertaining to the instrument. The primary goal of the team is to keep instruments functional and productive at all times.

What You’ll Do:

What You’ll Bring:


Preferred Experience:

Our partner provides competitive salaries and an excellent benefit package.

All applicants must have authorization to work in the U.S. for a company.





Mobile Device / Desktop Technician

Carex’s partner, based in Madison, WI, is looking for a contracted mobile device technician to join their team on a 6-month contract with potential to extend. 


What you’ll do:

The main function of a MDM Administrator is set up and install new and replacement mobile (smart phone, tablet and laptop devices) and desktop devices, which includes imaging equipment and deploying necessary software, utilizing applications such as SCCM and Intune. Job Responsibilities: – Provide technical support on assigned Help Desk tickets (ServiceNow) in person and by phone – Assist in the software and hardware life cycle management processes including research, packaging, deployment and quality assurance validation – Support employees and business partners, both local and remote, with Mobile Device and Desktop issues, account issues, access to various internal services – Provide technical expertise in analysis and resolution of complex problems and take appropriate action to ensure maintenance of stated performance objectives to maximize system availability and minimize response time – Troubleshoot software issues on employees mobile devices/desktops – Some off hours support for may apply

What you’ll bring:


Carex’s healthtech partner in Madison, WI is on a mission to slash billions from healthcare costs.

They are searching for a Technical Support Engineer to join their team to assist with their AWS infrastructure and customer networking needs. The ideal candidate thrives on digging deep into technical issues and enjoys working with customers in the overall pursuit of strong relationships and high satisfaction. You’ll be engaging with challenging problems, collaborating on improvements to team tools and documentation, troubleshooting customer issues, and above all, making customer’s happiness a top priority. This position reports to the Manager of Technical Support.

What you'll do

Technical Support Engineers work deep in the guts of the system, ensuring customers have a world class experience. The entire support team is technically focused, and this position will work closely with the Infrastructure team in fulfilling customer connectivity and file delivery needs, as well as being tasked with AWS and other infrastructure work for the Support team. Your first project will be understanding and then redeveloping our partner’s site-to-site VPN solution, and training others on supporting it.


What you'll bring

Salary and benefits